Processing time, Shipping & Returns

Processing time

We aim to dispatch walking accessories within 1-2 working days. Custom items such as pom necklaces or resin ID tags are made to size so please allow up to 7 days for dispatch (ID tags up to 10 days). Please note, that if your order contains for example a harness and a pom pom necklace, processing time will also be up to 7 days as all will be shipped together. If your order is urgent or you wish for it to be delivered around a specific date, the best thing to do is to contact us before placing your order and we will do our best to meet your needs.

Shipping

We use An Post to ship all orders. 

We offer free nationwide (Republic of Ireland & Northern Ireland) shipping on orders over €40 and free international shipping over €80. The discount will be automatically applied at checkout. 

The shipping fee depends on the weight and destination of your post. You can choose between Standard Post and Registered Post with tracking (some countries have only the tracking method available).

International Shipping – Customers are responsible for any customs and/or import taxes due that may occur. Mylo and Mas Boutique is not responsible for any delays due to customs.

Please check our Shipping Policy for more details.

Returns

You have 14 days after receiving your item to request a return. To start a return, you can contact us by email at returns@myloandmasboutique.com. You will have to cover the shipping cost. Once we receive the item, we will refund you the item cost.

Unfortunately, we cannot accept returns on custom items (necklaces & ID tags) and sale items. If you ordered incorrect size of necklace, you can send it to us and we can fix the measurements, however all shipping costs will have to be covered by the customer.

You can read our full Refund Policy here.

Exchanges

Did you order the wrong size? The process is the same as returns. You can contact us and return the item, we will refund you and you can proceed by placing a new order.

 

Have any questions?

For any questions or concerns, please email us at info@myloandmasboutique.com and we will be in touch with you asap!