Frequently asked questions

Ordering & Shipping

1. Where do you ship?

We ship worldwide! Our top destinations include Ireland, the USA, and the UK.

2. How long does shipping take?

  • Ireland: 1-4 business days
  • UK: 3-8 business days
  • USA: 5-14 business days
  • Rest of the world: Delivery times depend on the destination, usually ranging from 5-20 business days. You can read our full shipping policy for more details.

3. How much does shipping cost?

Shipping costs vary by location and will be calculated at checkout. We offer free shipping in Ireland on orders over €40 and free worldwide shipping on orders over €80.

4. Do you offer express shipping?

Yes! Express shipping options are available at checkout for select regions.

5. Can I track my order?

You can track your order only if you purchased registered (express) shipping. We do not offer tracking on standard post. Once your order is shipped, you will receive a tracking number via email if applicable.

Customs & Duties

6. Will I have to pay customs fees?

Customs fees may apply depending on your country's regulations. As we are based in the EU, orders shipped to EU countries should not incur customs fees. Buyers are responsible for any customs duties, taxes, or import fees. We recommend checking with your local customs office for more details.

Returns & Exchanges

7. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in sellable condition.

8. How do I start a return or exchange

Simply contact our customer service team at returns@myloandmasboutique.com with your order number, and we'll guide you through the process.

9. Do you offer refunds?

Yes! Once we receive and inspect your returned item, we will issue a refund to your original payment method.

10. What if my item is damaged or defective?

We stand by our quality! If you receive a damaged or defective item, contact us within 7 days of delivery, and we’ll send a replacement.

Products & Sizing

11. How do I choose the right harness size for my dog?

Check our size guide on the product page. If you need further help, reach out to us with your dog’s measurements!

12. Are your harnesses adjustable?

Yes! Our harnesses are designed for a snug and comfortable fit, with adjustable straps for flexibility.

13. What materials are used in your products?

We use high-quality, durable, and pet-safe materials to ensure comfort and longevity.

14. Are your products suitable for all dog breeds?

Yes! We offer sizes for extra small, small, medium, large, and extra large breeds. We also provide different types of harnesses—big dogs might prefer our Mighty Hounds harnesses. Always check our sizing chart before purchasing.

Payments & Discounts

15. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Bancontact, Google Pay, iDEAL, Maestro, Shop Pay, UnionPay, PayPal, and also Klarna. Klarna allows you to buy now and pay later in installments, making shopping more flexible.

16. Do you offer discounts or promotions?

Yes! Sign up for our newsletter and follow us on social media for exclusive offers.

17. Do you offer gift cards?

Yes! Our digital gift cards are perfect for any dog lover.

Contact & Customer Support

18. How can I contact customer service?

Email us at customers@myloandmasboutique.com or use the contact form on our website.

19. Do you have a physical store?

We are an online-only boutique.

20. Can I collaborate with Mylo and Mas Boutique?

We love working with pet influencers and ambassadors! Email us at collabs@myloandmasboutique.com for collaboration opportunities.

21. How can I stay updated with new collections and offers?

Follow us on Instagram, Facebook, and sign up for our newsletter!